FAQ




Why should I send flowers with SendFlowersWorldwide?

SendFlowersWorldwide.com provides international and local customers with the opportunity to send flowers online to over 100 countries around the world! Our delivery coverage includes many towns, cities and villages across the globe. The main advantage of our company is that you can order flower delivery online from wherever you are located.


How does flower delivery take place?

The flowers will never be shipped or sent by courier to the recipient as most of our competitors do. The delivery will take place by a local member florist, and the flowers will reach the recipient’s hands with a personal delivery by the florist from their flower shop. We have a wide network of professional and experienced florists who will always take care of the delivery.


What time of day will my flowers be delivered?

Deliveries generally take place from Monday to Saturday. Exceptions may take place, depending on the particular country of delivery. The available delivery dates can be viewed on our product pages, and the customer can choose the desired date of delivery. Unfortunately, our florists can never guarantee any time of delivery. Deliveries generally take place from 10am onwards and will carry on during the rest of the day.


Why do you require the recipient’s phone number? I want my order to be a surprise.

In many countries, it is very important that the florist contacts the recipient before delivery to make sure that somebody is at home to receive the flowers. There have been many cases where the florist travels long distances from their flower shop to attempt the delivery and there is nobody at home. The florist would need to the recipient’s contact home, work or mobile phone number in order to enquire about the delivery address or delivery time.


What happens if my order is not delivered?

Unfortunately, there have been cases where the florist does not deliver the order due to a technical error or the order is not processed correctly. In such cases, the order will be immediately cancelled and refunded for you. However, if the florist has attempted the delivery but the delivery details or recipient’s phone number are incorrect, then the order cannot be fully refunded as the florist would have experienced wastage of flowers and transport costs.